04-04-2016 11:46 AM
I am having the same issue with an MG5550 device. Please advise what steps to follow to potentually troubleshoot this.
05-12-2016 06:05 AM
Had the same problem with an MG6450 today. An error message on the priter's little screen reported the print head was incorrect. Checked on YouTube how to remove the head carriage, wiped it out, and now it's fine again!
05-12-2016 11:22 AM
I am having the same issue with an error message stating 'print head is incorrect' I have a canon MG5550.
If you could help to advise me on what to do that would be great as I am on the verge of having a breakdown trying to print my university assignments.
09-25-2016 11:41 PM
My trusty MP500 just started with error - I initially blamed windows 10. Remove and reset hasn't worked.
Now, I suspect we are pretty much toast. It is interesting that will all the complaints on the forum I saw no mention of the the class-action lawsuit that involved certain PIXMA inkjet print-head issues experienced by end-users, including the “U052” error code, which may have caused such printers to display the following error code message: “The type of print head is incorrect. Install the correct print head.”
When I stumbled across the lawsuit info, I knew I was screwed. While I've had it for quite some time (and the MP500 provided me good service) it was extremely light duty service.
For grins, later this week I will try reconnecting the printer on an old dusty XP pc sitting in a closet or to the windows 7 laptop I'm currently rebuilding (Win 10 did toast the laptop... after 2 painless months I was suddenly unable to access any user login - it just flipped back to the welcome screen - but that's another strory.)
If the printer does start working again when I connect to an older OS I will post that result. If I haven't posted good results within a week, I'm shopping for a new and different brand of photo printer - thank goodness I only have a couple cannon black inks in the draw.
10-28-2016 07:05 PM
I have an MX870 printer....just printed something less then an hour ago and now it is showing the following:
Print Head Incorrect
Install correct print head
I've had this printer for 6 years and LOVE it!! What can I do.
10-29-2016 09:20 AM
Has anyone ever replaced their Printer Head? What is everyones opinion ono that vs buying a new printer? Thanks for any and all assistance!!
10-30-2016 12:19 PM
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10-30-2016 06:09 PM
Already did the trouble shooting with tech support and we are going to retire our MX870! Best printer I have ever had!! Now I sure hope the MX922 is a keeper!! It will be delivered tomorrow. The bummer is that I have a total of 31 #220-221 ink cartridges from my MX870 that I can't use!!! BUMMER!!
Thank you and have a great evening!