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New Contributor
Posts: 1
Registered: ‎05-01-2020

Error 5100

I have a brand new Pixma TS5120 and it is throwing a 5100 error I am unable to clear it. Is there a fix or did we buy a dud printer. We have printed maybe 10 pages out of it before it started getting the error. We can't even use it anymore because of this. We turn it on and immediatly get the error, preventing any further use. I could use so help. 

Esteemed Contributor
Posts: 3,076
Registered: ‎11-19-2017

Re: Error 5100

Start here:

Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~imageClass MF644Cdw
Product Expert
Posts: 3,503
Registered: ‎07-28-2014

Re: Error 5100

Hi Jwhite1022,


If the 5100 persists, it is recommended that you contact one of Canon's Technical Support Representatives via phone. To contact a Technical Support Representative, please use the link below:




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New Contributor
Posts: 1
Registered: ‎12-05-2020

Re: Error 5100

5100 (TS5120 - 1 year old) error keeps returning monthly. Already went through support and just reiterated all the steps again. $19 bucks per hour and still no resolve, advising to return it for service. I get the Canon business model now. Buyer beware!
Posts: 1,947
Registered: ‎07-08-2013

Re: Error 5100

Hi, Pledgepin_99!  As Canon's US-based support squad does not charge by the hour, you may want to make sure you actually reached us.  If you haven't already registered your PIXMA TS5120, you can click HERE to do so and that will grant you access to all of your support options including our toll-free number.


We hope to get this resolved soon!

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