04-07-2015 01:54 AM - edited 04-07-2015 01:56 AM
This evening run into an error 5100 om my MX922. First tried to check if it is really a paper jam but nothing was found. Then tried to re-insert ink cartridges to no avail...
Here's the symptoms - once turned on, printer successfully goes thru self-init sequence. Scan works with no problem. Once I try to print anything (or make a copy or print from a template), it starts and then in 5 seconds it beeps and displays error 5100. Of course, I went to a kb article:
Updated to FW v.3, no success either.
It looked to me like something is wrong around the print head. Then, to satisfy my curiosity I detached right side cover and discovered a reason - please see the photo.
Here's the reason:
The head (obviously, before each printing) goes thru a quick cleaning procedure and then slides to the left but the cleaning pouch (black rubber piece on a white plastic lift) stays in UP position and when head returns back it simply hits this constructions and immediately displays error 5100.
So the question - has anybody seen such a behaviour? Is it a catastrofic and printer needs to be thrown out or it can be fixed?
Thanks for any help.
04-13-2015 07:25 AM
If removing and reseating the ink tanks and print head in the printer did not resolve the error, the printer will require servicing; please call or email us using one of the methods on the Contact Us page for information on servicing options available to you.