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Posts: 1
Registered: ‎04-07-2015

Error 5100 on MX922

[ Edited ]

Hello,

 

This evening run into an error 5100 om my MX922. First tried to check if it is really a paper jam but nothing was found. Then tried to re-insert ink cartridges to no avail...

 

Here's the symptoms - once turned on, printer successfully goes thru self-init sequence. Scan works with no problem. Once I try to print anything (or make a copy or print from a template), it starts and then in 5 seconds it beeps and displays error 5100. Of course, I went to a kb article:

http://kbsupport.cusa.canon.com/system/selfservice.controller?CONFIGURATION=1011&PARTITION_ID=1&secu...

 

No success.

 

Updated to FW v.3, no success either.

 

It looked to me like something is wrong around the print head. Then, to satisfy my curiosity I detached right side cover and discovered a reason - please see the photo.

 

Here's the reason:

The head (obviously, before each printing) goes thru a quick cleaning procedure and then slides to the left but the cleaning pouch (black rubber piece on a white plastic lift) stays in UP position and when head returns back it simply hits this constructions and immediately displays error 5100.

 

So the question - has anybody seen such a behaviour? Is it a catastrofic and printer needs to be thrown out or it can be fixed?

 

Thanks for any help.

 

20150407_222514.jpg

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Error 5100 on MX922

Hi pas922,

 

If removing and reseating the ink tanks and print head in the printer did not resolve the error, the printer will require servicing; please call or email us using one of the methods on the Contact Us page for information on servicing options available to you.

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