01-11-2019 03:54 PM
I have a MG2522 printer. I recently in stalled new ink cartridges. They worked fine when I first put them in now I am getting an error code 1485 saying that they are not compatible. I checked and they are the correct ones.
PG245 and CL246
01-15-2019 12:31 PM
I recommend performing a reset of the printer. While the printer is on, unplug the power cord from the printer and let it sit for 60 seconds. While the power is off, press the power button 5 times. After 60 seconds plug the power cord back in and power on the printer.
If the error still appears, troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.