10-20-2020 01:28 PM
The message is pretty self explainatory but how to solve it isn't. Says need to replace ink absorber pads but I can not find any explaination on how to replace the pads. Worse yet I can find no listing for Canon approved service centers AND the Service and Support section of CANON USA says there are no repair facitlities for the MG7120.. Not just none in my area but NONE period.
The printer is great but as a boat anchor not so much.
How do I replace the ink absorber pads.
11-18-2020 03:39 PM - edited 11-18-2020 03:39 PM
The waste ink absorber is a part inside of your printer that absorbs excess ink used in the cleaning and printing operations. Printing can be performed until the waste ink absorber becomes full. When the message changes to indicate that the waste ink absorber is full, printing cannot be performed and the printer may need to be serviced.
We are aware that there are many "do-it-yourself" web sites that offer instructions for making this repair. Replacing the ink absorber is a complicated and potentially messy procedure. Even if the ink absorber is successfully changed, the ink absorber counter must be reset using a software utility that has not been made to the public, as it is proprietary software.
If you are able to find someone locally, please keep in mind that the costs associated with having this service performed may exceed the cost of a brand new printer.
You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002 seven days a week, 8am to Midnight. Let them know you have been working with technical support and the Canon Upgrade Program was offered.