09-12-2019 10:56 AM
In attempting to download and install drivers and software for my Pixma MG7520 to a Dell XPS13 notebook running on Windows 10, I received the error message "Can't create output file"
09-12-2019 03:05 PM - edited 09-12-2019 03:05 PM
To resolve this error, please follow the steps from the following Knowledgebase Article:
09-13-2019 10:43 AM
When I right click on file, my only options are:
Show in folder
Report this download as unsafe
No option to re-name.
In addition, when I go to the location on my notebook of my downloads, it is not there.
It is located in C;\Users\kten1\AppData\Local\Temp\win-mg7500-1_0-ucd\MSetup4.exe
Have I not completed the download? I don't see any other options.
09-17-2019 02:39 PM
Based on the file name, I recommend trying this with just the printer/scanner driver not the full software. Please click the link below to download the MG7500 series MP Drivers Ver. 1.01 file. Then try the steps again that Patrick sent you.
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09-27-2019 10:56 AM
Thank you for your reply. I followed your instructions and renamed the downloaded file to a .zip file and extracted it and got the setup file but each time I selected the next step, the new page got smaller and smaller. When I got to the "Select the printer connection method", I selected wireless LAN but there is no visible button to select "OK" or "Next" or "continue", I think they are off the visible page which is only about 2" square and I can't enlarge it. I think you have the correct solution but somehow the program or my laptop (it couldn't possibly be the user) are misbehaving.