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New Contributor
Posts: 2
Registered: ‎07-19-2020

Delete MP Drivers, then reinstall MP Drivers

Hello I have a Canon TS6050 printer and have got this message when I try and use the scanner

"Scanner reported an error - A required file is missing or corrupted, or settings are incorrect. Try the installation again."

 

I've read online that I need to Delete MP Drivers, then reinstall MP Drivers. I have a Mac with the latest OS Catalina and I can't find anywhere to delete or uninstall the drivers.

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Esteemed Contributor
Posts: 2,358
Registered: ‎11-19-2017

Re: Delete MP Drivers, then reinstall MP Drivers

Greetings,

You printer is supported under OS Catalina, but I don't think there is an MP driver available.

 

Have you recently upgraded from a previous MAC OS?

 

https://www.canon-europe.com/support/consumer_products/products/fax__multifunctionals/inkjet/pixma_t...

 

I see a CUPs driver for printing and an ICA driver for scanning.

 

I would suggest downloading each.  Then uninstall the printer and all of its software from your MAC.  

 

Apple menu, System Preferences > Printers and Scanners...  then right or ctrl+click from the printer dialog and select Reset Printing System.  

 

Note: if you have more than one printer installed, it will remove all of them.

 

Now user Finder > Applications folder and drag everything Canon into the trash.  Restart and run the new installers... CUPS first, then ICA.

 

 

 

 

~Rick
Bay Area - CA
~6D2 ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100
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New Contributor
Posts: 2
Registered: ‎07-19-2020

Re: Delete MP Drivers, then reinstall MP Drivers

Big Thank you Rick from the Bay Area.

 

I followed your instructions and it's all worked out and back to happily scanning again.

 

 

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New Contributor
Posts: 1
Registered: ‎09-05-2020

Re: Delete MP Drivers, then reinstall MP Drivers

I have this same problem- A Canon TS5060 recently upgraded Mac to Mojave Then after a few months the scanner is not working - The message 

"Scanner reported an error - A required file is missing or corrupted, or settings are incorrect. Try the installation again."

 

Have checked the utility, and TS5000 series is selcted but don't know how to get a required file, or reinstall, as a tech installed for me.

 

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