08-23-2013 03:57 PM
I've been successfully using a DR-2580C scanner on an old Windows XP laptop for several years. I now have an Acer hybrid machine with Windows 8 Pro and a SINGLE USB 3.0 port. I'd like to use my scanner with this machine. I've installed the 2580DRIT_V18SP1 driver and the OS recognizes that its there - but it is not found by any application.
The windows troubleshooter suggests that, as a USB 2,0 device, the scanner might not work with a USB 3,0 port.
On the net, I've seen the suggestion that it doesn't like to work through a hub (needed if I want to connect several devices at once) - but eliminating the hub doesn't fix the problem.
Can anyone offer help/advice?
Also, I've always used the Capture Perfect application that came with the scanner, but don't find my original CD with CP 3.0 on it. The Canon website has updates, but I can't find a copy of the CP 3.0 base version.
Anyone know where I can get this?
07-16-2014 05:46 PM