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Occasional Contributor
Posts: 6
Registered: ‎08-02-2017

Computer unresponsive has amber light on

Printer has amber light on, computer has recognized printer, printer unresponsive 
Moderator
Posts: 243
Registered: ‎05-10-2016

Re: Computer unresponsive has amber light on

Hi!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what printer model you're working with, the operating system (Windows Vista/7/8 or Mac OS 10.X) you are using and if you are connected via USB or WI-FI. That way, the community will be able to assist you with suggestions appropriate for your product.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via email at http://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks! 

Occasional Contributor
Posts: 6
Registered: ‎08-02-2017

Re: Computer unresponsive has amber light on

I have a Pixma mg7520. It is unresponsive but has a glowing amber light. It does not show an error  code as the screen is not lit up. The computer does recognize the printer.
Moderator
Posts: 243
Registered: ‎05-10-2016

Re: Computer unresponsive has amber light on

Hi Again!

Please let us know the operating system (Windows Vista/7/8 or Mac OS 10.X) youhave on your computer and if you are connected via USB or WI-FI. This will help us figure out what needs to be done to get you back to printing!

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via email athttp://Canon.us/ContactCF or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks!

Occasional Contributor
Posts: 6
Registered: ‎08-02-2017

Re: Computer unresponsive has amber light on

Windows 8 and USB.
Moderator
Posts: 243
Registered: ‎05-10-2016

Re: Computer unresponsive has amber light on

Thank you! We've sent this up to our Product Experts, who will get in touch with you with some troubleshooting help!

Product Expert
Posts: 3,046
Registered: ‎10-16-2012

Re: Computer unresponsive has amber light on

Hello.

 

If the amber light is on, an error should be on the LCD display as well.  What error is on the display?

 

This didn't answer your question or issue? Find more help at Contact Us.

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
Occasional Contributor
Posts: 6
Registered: ‎08-02-2017

Re: Computer unresponsive has amber light on

My LCD SCREEN IS NOT LITE UP
Product Expert
Posts: 2,406
Registered: ‎07-28-2014

Re: Computer unresponsive has amber light on

Hi Dculp,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
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Occasional Contributor
Posts: 6
Registered: ‎08-02-2017

Re: Computer unresponsive has amber light on

I contacted them last night but I still I still have heard back
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