04-29-2020 11:35 PM
I am using Canon E460 and it has been working fine before. I recently updated my PC to Widows 10. I have downloaded all the necessary drivers for the printer but now I cant scan from the Canon Quick Menu. I keep getting the Code 5, 157, 69 message. What is wrong? Can anyone help please?
11-02-2020 08:15 AM
01-16-2021 05:38 PM
After much research, I think that I have finally found a solution that worked for me. I have MX490 on Windows 10. When I did the Paint test, listed above, it gave me 2 different scanning options for the same system. Here is what I believe happened. When I used Windows plug and play to add a device it created a generic driver system. Then, I downloaded the actual drivers from Canon. That created another device and driver system for the same scanner. Having 2 drivers for the same system does not work. I believe that the combating drivers/software is when you get the error message "system cannot connect because another user or program is using the system". This is one of the issues I had, along with the error codes in this feed.
So, Here is my solution:
click Control Panel
click or search for Device Manager
click Imaging Devices
single click and hi-lite the driver that you do not want to keep and using the scroll bar on top click X for delete.
Only having 1 driver system solved my problems.
Hope this helps you as well.
01-22-2021 06:44 PM