09-10-2015 01:07 PM
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02-15-2016 10:46 AM
I have recently switched my MG7550 printer/scanner from a LAN connection to a USB connection directly into my PC. Now I can't scan using Canon sofware even though I can print. I get this error code. Grateful for any suggestions.
03-28-2016 05:29 PM - edited 03-28-2016 05:40 PM
I got the same message, same scanner issue over Wifi with an MG5550.
I eventually solved the issue and got the scanner working over Wifi by installing all the software from scratch WITH the XPS optionnal driver. The XPS driver works for me for the scanner and not the standard one.
04-07-2016 10:46 AM
Had same problem on win7 pro64. I think it only appeared after I activated the network capability. Tried to go back to USB but problem remained. Tried reinstalling everything, firmware updater, driver update....no joy. UNINSTALLED IJ NETWORK SCANNER SELECTOR EX (via windows control panel) and problem seems to be fixed. Don't know if Network capability works and don't care.
07-02-2016 09:22 AM
I am on Windows 10 and getting the same error through Wireless and when I connect directly through USB I get the same error. This was working, I did not change anything and now I can't scan at all. I tried Paint and that did not work. I have a ton of pictures to scan and am really unhappy that this is no longer working.
07-08-2016 10:51 AM
I had the same problem and find out the printer was just offline:
Uncheck your "use offline" settings in printer's config. You can also right click your printer, in Control Panel, access Scanning Properties as Admin, and click "Test Sanning". Windows will activate the printer .
Hope it helped!