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New Contributor
Posts: 1
Registered: ‎04-29-2020

Re: Code 5,157,69

I am using Canon E460 and it has been working fine before. I recently updated my PC to Widows 10. I have downloaded all the necessary drivers for the printer but now I cant scan from the Canon Quick Menu. I keep getting the Code 5, 157, 69 message. What is wrong? Can anyone help please? 

Occasional Contributor
Posts: 7
Registered: ‎10-09-2019

Re: Code 5,157,69

Not solved for me. I am using Canon G7040

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New Contributor
Posts: 1
Registered: ‎11-02-2020

Re: Code 5,157,69

I had the same error: the problem was, that a mac scanner utility was connected to the scanner already and my wife tried to scan on another windows machine. So if you get this error, check for other (mac) devices.
New Contributor
Posts: 2
Registered: ‎01-15-2021

Re: Code 5,157,69

After much research, I think that I have finally found a solution that worked for me.  I have MX490 on Windows 10.  When I did the Paint test, listed above, it gave me 2 different scanning options for the same system.  Here is what I believe happened.  When I used Windows plug and play to add a device it created a  generic driver system.  Then, I downloaded the actual drivers from Canon. That created another device and driver system for the same scanner.  Having 2 drivers for the same system does not work.  I believe that the combating drivers/software is when you get the error message "system cannot connect because another user or program is using the system".  This is one of the issues I had, along with the error codes in this feed.

 

So, Here is my solution:

click Start/search

click Control Panel

click or search for Device Manager

click Imaging Devices

single click and hi-lite the driver that you do not want to keep and using the scroll bar on top click X for delete.

 

Only having 1 driver system solved my problems.

 

Hope this helps you as well.

 

 

New Contributor
Posts: 1
Registered: ‎01-22-2021

Re: Code 5,157,69

6 years later after this reply was shared and a few Windows OS's later, this tip still works in Windows 8. Not sure what precipitated for this to happen, but we need more of these forward-thinking programming efforts on the root level of all devices such as this effort, going forward. Thank you, @Ramona. <3
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