Code 5,157,69 with Pixma TS5050

[Sigrid]

Hallo,

I do have a Pixma TS5050, using Windows 10

The printer works without any problems, wireless

copy function is fine, too

It does not scan! I receive Code 5,157,69

Somewhere here I read that disabeling VPN was the solution. I'm not aware of having this.

Thanks already for any help offered!

Greetings from the Netherlands x

[shadowsports]

Hi Sigrid,

Are you sure about that error message??

I'm not finding any references for it.

Error Codes

[Tiffany · Accepted solution]

Hi Sigrid,

Welcome to The Canon Forum! We really appreciate your participation, however this appears to be a printer model not suported within the US. The Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

[Sigrid]

@shadowsports and @tiffany

Thanks for replying to mij post. Indeed, I live in the Netherlands.

I'll contact the dutch support team.

Greetings x