10-14-2014 03:04 PM
Yeah, I never got this issue resolved. This thread just sits here, and will probably just sit here indefinitely, as a testament to the utter ineffectiveness of Canon Support.
Don't waste your time with the antivirus hypothesis. I already tried disabling all anti-malware stuff on my PC. It definitely isn't that. That's just one of those boiler-plate things that these support guys say when they have absolutely no clue how to fix the problem and just want to get rid of you as quickly as possible. Which, in the case of Canon Support, appears to be their normal modus operandi.
I just gave up on getting the buttons to ever work, and scan through software controls. Sad but true.
11-07-2014 09:04 AM
I finally got it. After several calls to the standard helpdesk, which was always a pain and not helpful, I eventually got really angry, and then, a few days later, a real technician called me who made some truely reasonable suggestions. One actually worked, and a simple one, too:
When installing the driver (that I downloaded from the Canon site), it is not enough to run the installation as administrator from a non-admin account. It also failed to install when logged into an admin account.
I had to log into my admin account, and then also "Run as Administrator" (right click on installation file). And then it worked!
The greatest thing is that I can now copy directly from scanner to printer. Canon does have capable people (I did not really doubt that, actually), but those are carefully protected from the average customer ...
10-18-2016 06:37 PM
Actually, that did not solve it for me.
But after a little bit of searching, I found out a solution that should always work - worked for me on my Canon Lide 120.
I thought I post this here, so that other people profit from it also - although I must say, I would expect Canon to come up with a decent piece of software that works reliably.
DISCLAIMER: What I am going to explain involves direct changes of your Windows registry. That's a bit like an open-heart-surgery. If you are not careful, you can break your system. Don't blame me, if that happens.
Canon ships a software called IJ Scan Utility. If you install the scanner drivers, this is installed, too.
This tool is supposed to fire up, when you press one of the scanner buttons. Once it fired up, it is going to execute one of the "rules" defined in Canon's quick menu settings, where you configure what should happen, when the buttons are pressed.
If all things were as they should be, there would be entries in your Windows registry that register IJ Scan Utility as a so-called Autoplay Handler for your scanner's buttons using the Microsoft STI Still Image Application API.
Since these registry keys are either missing or not properly set, I will describe how to do that manually.
A big thank you to Matteo Rossi, whose post led me to the right direction.
So, let's get started.
That's it. You should be good to go now. And when you press a button on the scanner, whatever you configured in Canon's Quick Menu should be executed. E.g. if you press the copy button, the scanner should scan a document and then automatically send it to your selected printer.
Hope this helps.
07-02-2017 01:18 AM
Those registry edits did the trick - thanks!
FYI, for anyone else out there Googling, with 64-bit Windows you will not find IJ Scan Utility in the HKLK\Software\Canon key. The path will be HKLM\Software\Wow6432Node\Canon\IJ Scan Utility.
10-10-2020 04:19 PM
I was having the same problem. The AUTOSCAN and COPY buttons, etc. stopped working.
I went to https://www.usa.canon.com/internet/portal/us/home/support/details/scanners/film-negative-scanner/can... and downloaded the drivers and then reinstalled them.
Everything's working again.