11-23-2014 10:01 AM - edited 11-23-2014 11:49 AM
When I try and use my scanner I get the error report,"Cannot communicate with scanner, check that it is plugged in and truned on." When I go to Windows device manager I can see it and when I click on the properties buttonn it says that the device is working properly. I have downloaded the latest driver software etc., and I have uninstalled everything and re installed again but I still get the same error report.
I am using Windows 7, 64 bit version.
Above is the error message I get.
Solved! Go to Solution.
11-24-2014 04:46 PM
After two days of fruitless effort I have found my own solution. I have downloaded and installed VueScan x64 and it works a treat. I think the problem I have been having is due to the fact that the scanner driver is 64 bit and the programs that install are 32 bit and although scanner driver is working perfectly well the 2 bit probrams can't see it.