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New Contributor
Posts: 3
Registered: ‎04-06-2020

Canon g3200 error 5b00

I moved my printer which is a Canon G3200 Megatank printer and now it is giving me error message 5b00 and I tried looking online for help and just get info saying it needs to get fixed by Canon but umm the Canon here is closed due to being non essential and no idea how long it will be closed for but I need a printer so I am hoping to get some idea of what I can do as it can't get taken in to get fixed right now.

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Moderator
Posts: 1,661
Registered: ‎10-25-2012

Re: Canon g3200 error 5b00

Hello!

So that the Community can help you better, we will need to know the Computer Operating System you're using (Windows Vista/7/8/10 or macOS 10.x), as well as the way you connect to your device (USB or WiFi).

Any other details you'd like to give will only help the Community better understand your issue!

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options. 

If you're outside of the USA, please click HERE to find support options in your country.

Thanks and have a great day!

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New Contributor
Posts: 3
Registered: ‎04-06-2020

Re: Canon g3200 error 5b00

I am using windows 10 and I connect via usb

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Product Expert
Posts: 91
Registered: ‎11-21-2018

Re: Canon g3200 error 5b00

Hi  quirkyprincess,

 

The 5B00 message would point to a hardware issue and it wold mean the printer would need service. The error points to the printer's waste ink absorber and it would need to be replaced. Since a replacement part is needed, this would not be something that could be performed at home.

 

To see what option you have available to you, you can click on the link HERE to create a Canon account and see what service options you have.

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New Contributor
Posts: 3
Registered: ‎04-06-2020

Re: Canon g3200 error 5b00

So no options right now okay well thats fine I will wait till my local Canon store is able to reopen and in the meantime bought a HP printer so I can utlitize the instant ink program 

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