12-01-2020 10:15 AM
My TR8520 printer has worked perfectly for over a year until today.
I added paper to the cassette tray, and went to print.
"Load Paper" error message appeared.
Am unable to get past it despite trying everything I could think of (check paper position, turn off/on, reload driver).
Any thoughts? Thanks!
12-18-2020 03:15 PM
Hi Burke1,
What error code appears on the display of your printer?
Once you have the error code, please use the page below to resolve it:
https://ij.manual.canon/ij/webmanual/ErrorCode/TR8500%20series/EN/ERR/err_contents0100.html
If you continue to have difficulties, please contact our support group using the following link:
https://mycanon.usa.canon.com
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