11-29-2015 01:56 PM
Is it OK to vent a bit of frustration in here about the Canon support. I went to their e-mail support for my Pixma MG5422 Printer since my Photoshop software can not find the scanner after upgrading to Windows 10. I filled out that long form with my e-mail address, phone # etc. etc. Model and serial #'s etc. etc. Everything worked just fine until i hit the "Submit" button.
That one didn't work.
I guess Canon figures that typing it all out would relieve your frustration...but thewy don't want to hear about it.
11-29-2015 02:18 PM
We can understand your frustration. Not only do we want to help you, we also want to make sure our web site works.
You mentioned that everything worked fine up until you clicked the "Submit" button. Could you give us more information on you saw after that?
As for our support team, our email support team is staffed around the clock and usually reply very promptly. Our phone support will reopen tomorrow (Monday 11/30) at 10 AM ET (7 AM PT) if you would rather have real-time help from one of our support experts. All our support options are listed at http://bit.ly/Canon-Support
We look forward to assisting you!
06-25-2016 12:54 PM
Same problem here. I enter in the details of my issue, [tried submitting it] but the submit button doesn't work. I've tried it in Firefox, and Opera. I cannot submit the support request.
06-25-2016 01:15 PM
We haven't been made aware of any issues with our website today. Please ensure you're using a current version of Chrome, Firefox or Safari and head to http://bit.ly/ContactCanon
Once you're there, all you should have to do is enter your information and the submit button should work just fine. If you find that you're still having issues, feel free to send your support request to our email team directly with all of your contact information, model information, a description of your problem you're having and the computer operating system you're using to email@example.com
Phone support for printers is open Monday - Friday from 10AM to 10PM Eastern Time at 1-800-OK-CANON (800-652-2666).
We hope this helps!
04-11-2017 03:39 AM
I have a Canon Pixma MP250 and I use a Compaq Presario CQ57, I use Windows 7.
Since I have re-filled my ink cartridges I cannot use my printer as now it isn´t recognised by my PC and it doesn´t respond, and also my Scanner doesn´t work either and I don´t know why, this has nothing to do with ink cartridges.
Please can you help me, when I turn on the printer the light comes on.
Carlos Garcia Cañas
01-06-2019 11:55 PM
06-11-2020 03:45 PM
I tried to get advice about using a new Imageclass MFP with Windows Vista 32Bit. The phone support had an insanely long wait period. The online chat kept trying to send me to a paid just answer support site, even after I specifically stated I did not want it (it was obviously all robotic). I just need technical support!!
06-13-2020 06:12 PM
I would heave this printer if i hadn't ordered more print cartridges. i have it hardwired to my computer and it still won't print! Very frustrating! I'm not trying wireless anymore- it is hooked up to my computer with cable, but it still won't recognize it! Not sure what else i can do. I've uninstalled the program, reinstalled it, etc., everything i can think of, but still no go. And, they won't respond. Very bad, sad, customer support. Fix it!