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New Contributor
Posts: 2
Registered: ‎03-11-2018

Canon Solutions Menu

Since I upgraded my operating system to MAC OS High Sierra -Version 10.13.3, I can no longer use the Canon Solution Menu for scanning. I had Yosemite before and made the change on Friday, 3/9/2018. Is there a driver I can download to fix it? I am hard wired to my MAC.  My printer is PIXMA MP600  Model MG8220.

 

Thanks,

 

Moderator
Posts: 1,180
Registered: ‎10-25-2012

Re: Canon Solutions Menu

Hello!

 

You can get the most up-to-date software from our site HERE.

 

If you've updated and you still have problems, you'll want to reach out to support. They're available weekdays from 10am to 10pm (ET) at 1-800-OK-CANON (800-652-2666). 

 

If you're outside of the USA, you'll want to contact Canon in your country/region for support. Contact information can be found HERE

New Contributor
Posts: 2
Registered: ‎03-11-2018

Re: Canon Solutions Menu

Thanks Steven - I tried the upgraded driver issued 9/10/17 (18.0.2c) without success.

Valued Contributor
Posts: 453
Registered: ‎11-19-2017

Re: Canon Solutions Menu

[ Edited ]

Greetings,

Completely uninstall and reinstall the printer.  The OS is supported.

Rick
Bay Area - CA
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