10-10-2017 09:37 AM
I have just changed my black ink cartridge - all checked beforehand, correct cartridge etc. Went to test print and I am receiving the error printer not responding.
I have checked previous messages on here about turning off computer and printer and restarting - done all that to no avail.
Please can you let me know how to fix this problem.
12-21-2017 10:49 AM
If your computer is being used wirelessly, make sure that your computer is connected to the same Wi-Fi network as the printer.
If the issue persists, troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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