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New Contributor
Posts: 4
Registered: ‎11-07-2018

Canon Pixmas MG7720 GetPrinterIDs Will Not Work

I just upgraded to the latest version of Mac OS Mojave (10.14.5) and the following message appeared on my desktop concerning my Canon Pixmas MG7720 printer:

 

“GetPrinterIDs” is not optimized for your Mac and needs to be updated.”

 

This software will not work with future versions of macOS and needs to be updated to improve compatibility. Contact the developer for more information.

 

I cannot find email support for Canon, so I'm posting to this forum. I love this printer and do not want to have to put it out to pasture when it works fine. I just checked the driver downloads and there have been no new driver software has been posted for this printer. Does anyone know if Canon plans to upgrade the driver software for this printer to make it compatible with future versions of Mojave?

 

Thanks in advance for any help anyone can give me!

Respected Contributor
Posts: 1,068
Registered: ‎11-19-2017

Re: Canon Pixmas MG7720 GetPrinterIDs Will Not Work

This is what I found when visiting the support page for the MG7720

 

Log In To Email

 

contact.png

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
Product Expert
Posts: 178
Registered: ‎04-19-2019

Re: Canon Pixmas MG7720 GetPrinterIDs Will Not Work

Hi SoonerFan,

 

To resolve this issue, update the CUPS Driver from the Canon Website. Click HERE to access the driver.

New Contributor
Posts: 4
Registered: ‎11-07-2018

Re: Canon Pixmas MG7720 GetPrinterIDs Will Not Work

Thank you for your reply. This is the driver that I have now and received the notification on after updating to the latest version of Mojave.

Respected Contributor
Posts: 1,068
Registered: ‎11-19-2017

Re: Canon Pixmas MG7720 GetPrinterIDs Will Not Work

[ Edited ]

SoonerFan,

I noted the driver was from 2018 (last year) which is why I pointed you to contact Canon.  You had said this was the driver you had installed in your original post.  I'd make the request.  If you don't it might be sometime (or never) before Canon updates the driver.  They won't fix what they don't know is broken.

 

Of course Apple might fix this as well , but I wouldn't hold my breath for that. 

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
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