11-16-2020 07:43 AM
Hi I have the Pixma TS5050 and I'm on Windows 10
And it appears the scanner funcion has stopped with the error code 5 156 69
I've reinstalled the Software and disabled my AV and FW still the problem happens.
I can print and as well as copy which is puzzling!
Any ideas please?
11-16-2020 08:24 AM
Hi there, I'm not sure why I was emailed your question because my issue was completely different. I had the dreaded U520 wrong printer head error. I looked up your error code and the only solution I saw was someone disconnected from their VPN and the scanner started working again. I would check to see if that works for you. Other than that I'd recommend a new scanner tthat is made by anyone other than Canon, HP, or Kodak. They don't seem to care much for you once you've bought their printer. I see a lot of people buying Epson and Brother. Happy hunting.
11-16-2020 08:31 AM
Welcome to The Canon Forums!
We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA. The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.
If you live outside the United States, please click HERE and select your country to find support in your part of the world.
Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA
11-16-2020 10:00 AM - edited 11-16-2020 10:01 AM
Hi there, I'm not sure why I was emailed your question .......
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