08-16-2017 11:07 AM
I have done all of the prescribed methods for removing paper jams from my printer and have checked the user manual and online videos. I have also tried various USB ports on my PC (Windows 10) and have unplugged and rebooted the printer many times and left it to cool down unplugged overnight.
The error will not go away and I am unable to send any kind of maintenance data to the printer due to the jam code.
For example, I am unable to tell the printer to perform a cleaning operation.
Short of putting it into a dumpster, is there a solution for my problem?
08-16-2017 11:35 AM
If you've tried everything on THIS PAGE, you'll want to reach out to our free, 100% US-based technical support team at 1-800-OK-CANON (800-652-2666) anytime between 10am and 10pm (ET) Monday through Friday for further troubleshooting.
08-16-2017 11:50 AM - edited 08-16-2017 11:51 AM
Yup, already tried that as well as Canon Support via email.
I'm probably half a step for it going to the dumpster.