Canon Community Canon Community
 


Reply
Highlighted
Occasional Contributor
Posts: 5
Registered: ‎08-16-2017

Canon Pixma Pro9000 Mark II Error Code 1300 Won't Go Away

I have done all of the prescribed methods for removing paper jams from my printer and have checked the user manual and online videos. I have also tried various USB ports on my PC (Windows 10) and have unplugged and rebooted the printer many times and left it to cool down unplugged overnight.

 

The error will not go away and I am unable to send any kind of maintenance data to the printer due to the jam code.

 

For example, I am unable to tell the printer to perform a cleaning operation.

 

Short of putting it into a dumpster, is there a solution for my problem?

Highlighted
Moderator
Posts: 1,592
Registered: ‎10-25-2012

Re: Canon Pixma Pro9000 Mark II Error Code 1300 Won't Go Away

Hello robertcbyrd,

 

If you've tried everything on THIS PAGE, you'll want to reach out to our free, 100% US-based technical support team at 1-800-OK-CANON (800-652-2666) anytime between 10am and 10pm (ET) Monday through Friday for further troubleshooting. 

Highlighted
Occasional Contributor
Posts: 5
Registered: ‎08-16-2017

Re: Canon Pixma Pro9000 Mark II Error Code 1300 Won't Go Away

[ Edited ]

Yup, already tried that as well as Canon Support via email.

I'm probably half a step for it going to the dumpster.

Highlighted
Honored Contributor
Posts: 6,420
Registered: ‎11-13-2012

Re: Canon Pixma Pro9000 Mark II Error Code 1300 Won't Go Away

Try calling the number Stephen gave you.

John Hoffman
Conway, NH

1D X, Rebel T5i, Many lenses, Pixma PRO-100, MX472, LR Classic
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement