08-06-2020 04:31 PM
I'm having a problem with lines going through my printouts, I have clean and deep cleaned, aligned the printer heads poped out the ink cartriges and re-inserted them and nothing has helped can anyone advise me what to do next please and thank you for your time.
Brenda
08-10-2020 12:22 PM
Hi Brenda,
Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MG7720 is dirty or smudged and would need to be cleaned. To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:
https://support.usa.canon.com/kb/index?page=content&id=ART164632
After cleaning, please attempt to print again.
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