Canon Pixma MG6450 scanner not working when one ink tank empty (COVID19 aggravated failure)

[Jota]

Hi,

I have a Canon Pixma MG6450 multifunction, and ONE ink tank (magenta) is empty. Due to COVID lockdown,

it is hard to order, and actually, not sure whether i have a larger failure...

I have two problems:

1 - The printer does not accept any command (froze) or connection from a PC. The scanner is not working, when the function (this is a MULTI function thing) does not need ink! I find this very strange and hope this is not a feature?

2- Even considering printing, I should be able to print exclusive B&W (tanks full).

Any help here?

Thanks in advance

Jota

[Stephen]

Hi, Jota.

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA MG6450 isn't sold or supported by our team here at Canon USA.

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

[Jota]

ah, OK tks for the heads-up. If anyway this has ever happened with some 6400 series product sold in US, I'll be thankful for receiving a pointer.
Keep healthy.

[Danny]

Thanks for being active in our community! We're happy to share that it's possible to scan with an empty ink tank or cartridge. To start scanning, follow the instructions at this link.