Canon Pixma MG3620: Unable to change cartridges

[oconsammy1103]

I have a MG3620 which will not allow me to remover the ink cartridge and it will also not move towards the middle.. The cartridge will come out part way but is lodged half way out. I have pull the door down, slid it in a downward way as it comes toward me but it is caught on the top because of a bump on the top of the computer. That is the color cartridge and I can not even get to the Black Cartridge because it will not move. I have disconnected the electric cord and then reinstalled the power but that does nothing. HELP

[shadowsports]

Greetings,

Something inside the printer won't move because of a "bump" on top of the computer?  However, I suspect you mean "cartridge".

If this is the problem, it sounds like you don't have the ink cartridge installed correctly as there is adequete clearance for the carrier assemble to move freely back and forth if the cartridge is installed and seated properly.

If you don't have the cartridge properly seated, they will bind or get caught.  Only advice.  If you have a physical obstruction you'll need to resolve that or take the printer to someone who can.  This is not something we can advise you about or fix in a support forum.