05-17-2019 01:32 AM
I am trying to use the scanning feature in my Canon Pixma Mg2922 and it wont allow me to scan. It will print but it will not scan. Every time I try to scan, this error code appears:
Cannot communicate with scanner for these reasons:
- Scanner is turned off.
- (If using Wired LAN connection) It is disconnected from Wired LAN.
- (If using wireless LAN connection) Signal strength is poor due to obstructions.
- Network connection is prohibited by security software.
- Different scanner on the network is selected.
Check the above and try scanning again.
If you still cannot communicate, restart the computer.
I have throughly installed and uninstalled the package and drivers to no avail. I verified that my printer/scanner is connected to the same network as my Mac. I have been having this issue since updating my Macbook Air to El Capitan. Thanks!
05-18-2019 06:56 AM
I understand you have a PIXMA MG2922, you are able to print wirelessly; however, you are not able to scan wirelessly.
To troubleshoot this issue, please perform the following steps:
If you still encounter issues with wireless scanning, try installing the ICA Driver. This may improve communication between the scanner and the computer.
To install the ICA Driver, please follow the steps below: