09-01-2017 04:20 AM
When I print a pdf or word document in color(option standard printing with 80gsm paper),the print out with lined,
When I print a pdf or word document in color(option photo printing with 80gsm paper,there's no lined issue but text color should be black color but the print out text color is green color.
I have done a Nozzle check but the result is fine and photo printing with glossy photo paper is fine.
In the print properties menu,I tried to click on system cleaning but fail with 5B00 error.
Could someone please help me,my printer is 1 year and 4 months old.
12-06-2017 05:41 PM
You can also perform a cleaning right from the printer operations panel, and I have included full instructions HERE. When printing PDF in color, the black color may not be a true black, but rather a combination of the color inks. Printing in Black rather than color should resolve the issue.
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05-07-2018 11:38 AM
Because your nozzle check is not printing correctly, it is recommended that you contact our support group using the following link: