Canon Community Canon Community

New Contributor
Posts: 1
Registered: ‎09-03-2017

Re: Canon PIXMA MX922 whole page not scanned

My  problem was that photo's scanned were not getting the right side margin (estimated between 1/8 to1/4 inch missing). After using the proceedure below I get the complete image, ONLY if i scan from the IJ Scan Utility not from scan software that was installed and appears on the bottom right of desktop.  I'm using Windows 7.  I just recently purchased the MX922 as a replacement for an MX822 that all of a sudden gave invalid print head error and I couldn't find a solution to fix.


The other problem I see is that I have to select where to save the scanned document everytime if its not going to Documents.


The old MX822 software was much more intuitive and better in my opinion.


Any help would be appreciated.

Product Expert
Posts: 3,250
Registered: ‎10-16-2012

Re: Canon PIXMA MX922 whole page not scanned



Troubleshooting with our support group will be needed to narrow down the causes of your issues. Please contact our support group using the "Contact Us" link below for additional assistance.

This didn't answer your question or issue? Find more help at Contact Us.



Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement