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New Contributor
Posts: 2
Registered: ‎01-26-2019

Re: Canon PIXMA MG3620 Scanning Problem

I NEED HELP W/SAME MODEL, BUT FIRST A RESPONSE.

 

I wondered the same thing about the 3620 when the scanner had a blank line. In the help section, it said the printer description includes the scanner.

 

BUT I AM POSTING HERE FOR ANOTHER PROBLEM WITH MY SCANNER: I have to upload a scan of my US **bleep** Card--not the booklet--to a company's online application. But the company keeps telling me it arrives unreadable and blurry. I increased resolution to 500 and still doesn't work to this stupid company's standards.

 

ANY SUGGESTIONS?????????????

Highlighted
Product Expert
Posts: 1,071
Registered: ‎11-19-2018

Re: Canon PIXMA MG3620 Scanning Problem

HI eyewryt,

 

Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).

 

We look forward to hearing from you.

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