01-26-2019 07:04 PM
I NEED HELP W/SAME MODEL, BUT FIRST A RESPONSE.
I wondered the same thing about the 3620 when the scanner had a blank line. In the help section, it said the printer description includes the scanner.
BUT I AM POSTING HERE FOR ANOTHER PROBLEM WITH MY SCANNER: I have to upload a scan of my US **bleep** Card--not the booklet--to a company's online application. But the company keeps telling me it arrives unreadable and blurry. I increased resolution to 500 and still doesn't work to this stupid company's standards.
01-31-2019 11:55 AM
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.