Hi there,
I wanted to install and set up my printer - Canon PIXMA MG3170 Inkjet Printer. I couldn't find the installation disc that came with my printer, thus I went to support and downloads to download the "MG3100 series Mini Master Setup (Windows 8.1/8.1 x64/8/8 x64/7/7 x64/Vista/Vista64/XP)".
Although I am running on PC, Windows 10, but that is the closest installation setup file I could find from the list.
So after downloading, it was an .exe file like this:
I was able to double click, and it automatically start up the setup.
Everything was fine, until I reached 1-3 Prepation for Connection:
Right after I click "Next",
- if the Print Spooler service is running, it will get stuck on "Processing. Please Wait":
- if the Print Spooler service has stopped, it shows some progress and I can actually follow the instructions to connect to my printer... till I reached Step 2 Installation:
and then, once I clicked "Next" from "Step 2 Installation",
- if the Print Spooler is running, it will get stuck on MP Drivers Installation Progress: 0% (even when I leave it, it's still stuck here at 0% after hours):
- if the Print Spooler service has stopped, it will pop up this error message - "Processing cannot be continued because the Windows Print Spooler service has been stopped. Start the Print Spooler service and then try again.":
This is causing me headache because if I don't stop the Print Spooler service in the beginning, I can never reached the installation of MP Drivers, but when I stopped the Print Spooler service, it pops up the error message at the installation of MP Drivers and I can never get past this step. Clicking "OK" will only bring me back to start.
Can someone please help me?
Thank you for your kind attention and assistance. 🙂 Any assistance will be greatly appreciated!
