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New Contributor
Posts: 1
Registered: ‎05-11-2014

Canon MX922 paper jam 1313

I tried to feed a sheet of thin label paper into the printer and it got stuck, with a 1313 error. I followed all the steps described in the manual (, but was unable to see the piece of paper to pull it out. I pulled out the two plastic pieces in the rear. Saw nothing. Pulled out both paper trays and saw nothing there, either. I know it's in there. What next? Thanks!
Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Canon MX922 paper jam 1313

Hi Shelterdogg,

 

We can see if performing a roller cleaning on the unit will dislodge the paper.  To do this, please follow the steps located at the link below:

 

PIXMA MX922 Roller Cleaning

 

If you are still unable to remove the paper from the printer, it will require servicing.  Please call or email us at one of the methods on the Contact Us page to obtain your servicing options.

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