Canon Community Canon Community
 


Reply
New Contributor
Posts: 1
Registered: ‎05-30-2021

Canon MX922 Lower Paper Tray Stuck Unless Full

The lower paper tray on my MX922 gets firmly stuck if it's empty.  I have to wrench it forcefully half a dozen times to get it back out to load more paper.  Of course, the obvious quick fix is to never let it get too low on paper, but I often print on special sizes, usually one piece at a time or it will try to feed multiple pieces at once.  I've cleaned the edges of the paper tray and the places where it slides in.  I've checked that spring thing underneath, no problems.  I've turned the whole printer upsidedown to make sure there wasn't something jamming it up, I've cleaned the rollers, even though that didn't seem like it would make any difference, and it didn't.  I'm at my wits end.  Anybody else have this problem, and did you find a reason or solution?  Thanks very much!

Product Expert
Posts: 3,849
Registered: ‎07-28-2014

Re: Canon MX922 Lower Paper Tray Stuck Unless Full

Hi ShadowWings,

 

Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below:

https://mycanon.usa.canon.com



 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 1
Registered: ‎09-19-2021

Re: Canon MX922 Lower Paper Tray Stuck Unless Full

I had the same problem . With experimentation I've found the tray was binding a little. To make it a little easier I set the printer on 2x4s (flat) just clearing the tray on each side. It worked for me.Allows you to pull down easier with thumb on tray.Hope it works for you.

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement