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New Contributor
Posts: 1
Registered: ‎02-24-2018

Re: Canon MX920 is always offline

Worst Printer and Printer support ever!! There is no rhyme or reason why it goes offline and then mysteriously starts printing again!! I have tried everything! Most solutions here will not work because the boxes stay grayed out. Others just don't work period. I contacted suppoort and they have me jump through hoops that lead nowhere. I know it is the printer because everything else is working just fine. My internet connection, my laptop prints at work on other printers.  I switched from HP for a better quality printer but it's completely useless if I can't use it when I need it!!

New Contributor
Posts: 2
Registered: ‎08-04-2018

Re: Canon MX920 is always offline

There too many steps here.

It is so easy for human error.

 

Plus, I do not want to turn off my firewall.

New Contributor
Posts: 1
Registered: ‎10-06-2018

Re: Canon MX920 is always offline

Hi, 

I have had my Canon MX920 for over a year. About a month ago, the printer started disconnecting from the wifi router, sometimes in the middle of a job. Nothing has changed since I bought the printer. The only way I can get it to work is to turn it off and turn it back on again, but even then, it will disconnect in the middle of a scanning job,

I have a Macbook Pro and a Netgear router.

Product Expert
Posts: 2,981
Registered: ‎10-16-2012

Re: Canon MX920 is always offline

Keith496,

 

What is the connection status of the printer?

 

1.  Press the Menu Button on the printer.

2.  Use the arrow buttons to select Setup and press OK.

3.  Select Device Settings and press OK.

4.  Select LAN Settings and press OK.

5.  Select Confirm LAN Settings and press OK.

6.  Select Print LAN Details.  Then confirm the printout.

7.  A sheet will print displaying the network information.

 

Is the link status 'Active' or 'Inactive'?

 

What is the SSID?

 

What is the signal strength percentage?

 

This didn't answer your question or issue? Find more help at Contact Us.

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New Contributor
Posts: 1
Registered: ‎10-21-2018

Re: Canon MX920 is always offline

I can't thank you enough for this solution! I've been looking for help with this issue for hours. Some were far too convoluted, too technical and/or didn't work, regardless.

 

This was a simple and easy way to once again become connected and print.

 

Truly appreciate the assistance!

New Contributor
Posts: 1
Registered: ‎08-31-2019

Re: Canon MX920 is always offline

i am having this same problem and i printed the LAN Details, I have 91% signal strength, the SSID is our home internet name, &  i dont see anything that says "link status"- i have Wired Lan Connection that says "active".  However i cant print and it says my printer is "offline". What should i do to get it online?

Product Expert
Posts: 2,263
Registered: ‎07-28-2014

Re: Canon MX920 is always offline

Hi jbrock6,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎12-08-2017

Re: Canon MX920 is always offline

FWIW

The printer scanner works great.

Problem (for me) was the windows network driver - which made it look like the printer configuartion was the issue.

 

As it happens I installed linux mint.

 

Now network, scnner, printer -  all works great.

 

 

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