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New Contributor
Posts: 1
Registered: ‎12-18-2017

Canon MX920 - Scan options originally available on my Canon Quick Menu now have disappeared

I do own the printer Canon MX925. The computer operating system is MS Windows 7 Ultimate.

After reinstalling the XPS printer option on my computer it just happened that the scan options have disappeared on the Canon Quick Menu (the corresponding line in the menu is empty i.e. there are no scan icons listed anymore). Up-to-now, I still was not able to re-establish the complete functions of the Canon Quick Menu.

What has happened? Is there a more sophisticated solution to the apparent software problem other than to completely re-installing the Canon Printer Software (if this may remedy the problem)?

Kindly request the support of the "cannoncommunity" and/or of Cannon, respectively.

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Product Expert
Posts: 457
Registered: ‎01-20-2016

Re: Canon MX920 - Scan options originally available on my Canon Quick Menu now have disappeared

Hi mannemeric,

 

The XPS drivers are typically only used with Microsoft Publisher, and do not include a scanning function.  I recommend deleting the XPS drivers, and installing the MP drivers instead.  IJ Scan Utility is bundled with the MP drivers, and should restore tour ability to scan.

 

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