08-06-2019 02:34 PM
I have an MX 870 that I've used successfully for years. All of a sudden, when I try to scan, I get a "Scan failed" message, no matter which options I choose. I am using a Dell XPS 15 with Windows 10. I checked the Twain folder and nothing is in there except the two Canon folders and that one other file mentioned in other postings.
Any idea how to fix this?