05-16-2019 10:28 AM
Hello. I have a DELL laptop. It has always communicated just fine with my printer. Recently I replaced the cartidges and now it will print something from a copy but it will not print anything I send from my computer. Literally nothing has changed but the cartridges. I have checked and checked the cartidges but they are in there right. So....what happened here?
05-16-2019 10:38 AM
So that the Community can help you better, we will need to know about any error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10), as well as the way you connect to your printer (USB or networked via WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to visit the Canon USA site to discover your support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
05-16-2019 11:16 AM
Ok so here is what goes on. The computer actually sends the document to the printer. No error message comes up other than the printer window pops up. That is where it stays. It will not print. I can put a page in the printer and copy it and it will print that way so that means the new cartridges are working right and in there properly. The documant I send from the printer says it is printing in the print window but nothing is actually happening. I have unplugged it, restarted it, everything I can think of. The wifi is hooked up to it properly it is just sitting there saying it is printing....and yes ther is paper ....lol
05-17-2019 04:52 AM
I understand that the printer and computer are not communicating properly; however, you are able to make copies.
To troubleshoot this issue please print the printer's network configuration page. Click HERE for information on printing the network configuration page.
After the network configuration page has printed, please look at the top section under “Wireless LAN.” You should see:
If you do not see an address or the printer is not connected to your network, click HERE for instructions on connecting the printer to your network.
If you do see an address, and it starts with a 192, 172, or 10, please do the following:
Note: Please perform the following steps on your computer to confirm the devices see each other on the same network.
In the event that you are unable to access the printer's web page, power cycle your router. To power cycle the router, disconnect the power cord for approximately 30 seconds. Once the power cord is reconnected it will take approximately 2 minutes for the network to become fully functional. Once the network returns fully functional, perform a test print.