Canon Community Canon Community
 


Reply
New Contributor
Posts: 4
Registered: ‎10-26-2019

Canon MP Navigator EX 5.0 not working

Hi.  I just installed the Canon MP on my new computer, which is a Lenovo Yoga C930.  I can the Canon MG5300 series printer.  When I try to open the MP Navigator I get a message:

 

Cannot start the MP Navigator EX. Check the following points.

 

1. The supported model of this software is as follows. Check your product model is listed.

 

Canon E500 series

Canon MG2100 series

Canon MG 3100 series

Canon MG 4100 series

Canon MG 5300 series

Canon MG 6200 series

Canon MG 8200 series

 

When your product model is not listed, install correspondent MP Navigator or MP Navigator EX.

 

2. MP driver/scanner driver which supports your product is installed.

 

3. Your product model is connected to PC properly and the power is ON, if there is a power supply.

 

4. Reconnect the USB cable when connected with USB.

 

I seem to have this problem every time I set up the MP Navigator on a new computer.  In the past, if I plugged it to a USB cable the first time, it would work via WiFi thereafter.  I have connected the USB cord from my printer to my computer and I am sitll getting the error message.  

 

Any help would be appreciated.

 

Thanks.

Respected Contributor
Posts: 1,195
Registered: ‎11-19-2017

Re: Canon MP Navigator EX 5.0 not working

[ Edited ]

Greetings,

This supplemental driver looks like it might apply to your specific situation.

 

sd.png

 

Here is the download so you don't have to hunt for it.

Rick
Bay Area - CA
~6D2 (f/w 1.0.4) ~16-35mm f2.8L II, 50 f1.8 STM, 85 prime USM, 70-200 f2.8L IS II ~70-300 USM II ~Sigma 24-70 f2.8 Art (f/w 2.02)
~Sigma 150-600 C + TC1401 1.4x (f/w 2.00) ~Speedlite 430 EX II ~DxO PhotoLab Elite ~Windows10 Pro1903 ~EVGA RTX 2080 FTW3 Ultra
New Contributor
Posts: 4
Registered: ‎10-26-2019

Re: Canon MP Navigator EX 5.0 not working

Hi, Rick!  Thanks for the response.  I'm not sure if I'm an idiot, but I can't find where the download is that you said is included in yor post.  I'm sorry if I'm being dense!

Product Expert
Posts: 921
Registered: ‎11-19-2018

Re: Canon MP Navigator EX 5.0 not working

Hi icaptiontv,

 

You can download MP Navigator EX Ver. 5.0.2 by clicking HERE.

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

New Contributor
Posts: 4
Registered: ‎10-26-2019

Re: Canon MP Navigator EX 5.0 not working

Hi!  Thank you.  That is the version that is downloaded on the new computer that isn't working.  I still haven't figured out a solution to this.  

New Contributor
Posts: 4
Registered: ‎10-26-2019

Re: Canon MP Navigator EX 5.0 not working

I just wanted to update this issue.  Today Windows 10 had a massive update.  After my computer updated, the Canon MP Navigator now works!

powered by Lithium

LIKE US on Facebook FOLLOW US on Twitter WATCH US on YouTube CONNECT WITH US on Linkedin WATCH US on Vimeo FOLLOW US on Instagram SHOP CANON at the Canon Online Store
© Canon U.S.A., Inc.   |    Terms of Use   |    Privacy Statement