10-26-2019 12:31 AM
Hi. I just installed the Canon MP on my new computer, which is a Lenovo Yoga C930. I can the Canon MG5300 series printer. When I try to open the MP Navigator I get a message:
Cannot start the MP Navigator EX. Check the following points.
1. The supported model of this software is as follows. Check your product model is listed.
Canon E500 series
Canon MG2100 series
Canon MG 3100 series
Canon MG 4100 series
Canon MG 5300 series
Canon MG 6200 series
Canon MG 8200 series
When your product model is not listed, install correspondent MP Navigator or MP Navigator EX.
2. MP driver/scanner driver which supports your product is installed.
3. Your product model is connected to PC properly and the power is ON, if there is a power supply.
4. Reconnect the USB cable when connected with USB.
I seem to have this problem every time I set up the MP Navigator on a new computer. In the past, if I plugged it to a USB cable the first time, it would work via WiFi thereafter. I have connected the USB cord from my printer to my computer and I am sitll getting the error message.
Any help would be appreciated.
10-26-2019 10:53 AM - edited 10-26-2019 10:55 AM
This supplemental driver looks like it might apply to your specific situation.
Here is the download so you don't have to hunt for it.
10-28-2019 12:12 PM
Hi, Rick! Thanks for the response. I'm not sure if I'm an idiot, but I can't find where the download is that you said is included in yor post. I'm sorry if I'm being dense!
11-04-2019 01:33 PM
You can download MP Navigator EX Ver. 5.0.2 by clicking HERE.
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