01-04-2021 06:59 PM
I have cleaned the print nozzles, attempted auto alignment and then manually aligned the heads multiple times, cleaned the encoder/timing strip and the result is that the printer heads are still not aligned. When printing a single spaced document, every 5th or 6th line is aligned and all the others are blurred. I don't understand why 1 out of 5 of lines would align and the rest not. Looking for help or is the printer a lost cause?
02-23-2021 12:34 PM - last edited on 02-23-2021 12:36 PM by Danny
Please try cleaning the encoder again. If the issue persists, your PIXMA MG7720 would require service. You are eligible for Canon's Upgrade Program. This is for out of warranty units which have been diagnosed to require service, or for some reason are incompatible with a new or upgraded system. This option allows you a one-time opportunity to purchase a replacement product, discounted from the list price.
To help you get up and running quickly, we also offer free standard shipping (if the order is completed by 12:30PM ET). If you would like to take part in this option, please call our Sales Department at (866) 443-8002. They're available weekdays and Saturdays after 11 AM ET (8 AM PT). Let them know you have been working with technical support and the Canon Upgrade Program was offered.