03-31-2020 07:53 AM
My printer worked perfectly (printing and scanning) for a number of years when connected through wifi to my PC. Now I have had to connect through USB and printing works but I cannot get scanning to work. I have uninstalled and redownloaded driver and scan utitlity - error messsage is
Error code 5,157,69 when I try to Auto scan through PC and just does nothing when I try to scan through printer panel.
03-31-2020 09:22 AM
Welcome to The Canon Community, and thank you for your inquiry!
We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA MG7560 looks to be an Australia exclusive, so our team here at Canon USA won't have any info on it.
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