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Posts: 1
Registered: ‎03-31-2020

Canon MG7560

My printer worked perfectly (printing and scanning) for a number of years when connected through wifi to my PC. Now I have had to connect through USB and printing works but I cannot get scanning to work. I have uninstalled and redownloaded driver and scan utitlity - error messsage is 

Error code 5,157,69  when I try to Auto scan through PC and just does nothing when I try to scan through printer panel.


Posts: 1,807
Registered: ‎10-25-2012

Re: Canon MG7560

Hi, julesbishop!

Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA MG7560 looks to be an Australia exclusive, so our team here at Canon USA won't have any info on it. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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