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New Contributor
Posts: 2
Registered: ‎10-24-2020

Canon MG7520 not printing, no error codes

Hello, I am new to the forum so thanks in advance for any help.  I have a Pixma MG7520 printer that has served me well for about 4 years, but just a few months ago the print started to get very faint and streaky, then stopped showing up altogether (black and colors alike). I ran the cleaning protocols (normal and deep cleaning) and no improvement - the printer goes through all the motions but the paper is blank when it comes out.  I even removed the print head and carefully cleaned it in a Windex solution (after reading that online) but no change.  All the tanks are full.  Ink seems to be getting to the print head because after cleaning and re-trying, there is new ink in the head, but nothing is making it to the paper.  There are no error codes.

 

I have a drawer full of ink for this printer and I would really like to revive it.  Any suggestions?

 

Many thanks,

Mark

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Esteemed Contributor
Posts: 3,455
Registered: ‎11-19-2017

Re: Canon MG7520 not printing, no error codes

Greetings,

Make sure you have selected proper settings for the media type, etc.

 

However, if the printer will not print a nozzle check pattern and a cleaning cycle fails to help, the printhead might have failed or reached the end of its useable life.   

~Rick
Bay Area - CA
~6D2(v1.1.0) ~Many Lenses ~DxO PhotoLab Elite ~Windows10 Pro ~EVGA RTX 2080 FTW3 Ultra ~Pixma Pro-100 ~ImageClass MF644Cdw ~LBP622dw
New Contributor
Posts: 2
Registered: ‎10-24-2020

Re: Canon MG7520 not printing, no error codes

Thanks, Rick.  Media is all still set as it always was.  Hard to imagine it's worn out given that it's just a home printer and got what I would consider normal use for 4 years.  But I suppose that is possible.  Guess it's time to move on!

 

Thanks,

Mark

Product Expert
Posts: 331
Registered: ‎11-21-2018

Re: Canon MG7520 not printing, no error codes

Hello Catacomber,

 

From what you are describing, it looks like th eprinter needs service or at least a replacement print head. You can allways check with our parts department at 1-866-481-2569 to see if they have the print head in stock but I can't guarantee that it will resolve the issue.

 

Outside of the 1 year warranty, you can contact our sales department at 1-800-652-2666 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.

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