04-16-2019 10:24 AM
Hey guys -
My MG6800 reacts to my MAC and my windows PC when prompted - however, when the PC prints, nothing shows on the paper printout.....and when the MAC prints, black does not show on the print out.
Cleanings have been performed and the printer will print all colors when prompted through manual testing.
Wes
04-16-2019 10:38 AM
Hi wesdg007,
Thank you for your inquiry, and welcome to the Canon Forums.
We appreciate your participation, however, for the community to best assist you can you provide us with the following information:
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04-16-2019 11:21 AM
Operating Systems (desktop MAC): MAC OS El Capitan
Opertaing Systems (laptop PC): Windows 7 Pro
Printer is connected wirelessly
Paper: 8.5x11
04-24-2019 12:53 PM
Hi wesdg007,
Since the cleanings did not resolve the issue, please reply with the information that is listed on the cartridges( ink number, where it was made, etc).
We look forward to your reply.
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