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New Contributor
Posts: 2
Registered: ‎07-11-2019

Canon MG5750

Hi All, 

 

I am experiencing a weird problem with my printer. When its printing it is great up to the last inch of the page, when the paper appears to but the head is still printing. This gives it a blurred look and smudged as well as extra ink over the page. it didn't do this to begin with so I know it is something new. 

Any help is appreciated.

 

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Smiley Happy
Product Expert
Posts: 1,973
Registered: ‎07-28-2014

Re: Canon MG5750

Hi Sincy,

 

Based on your description of the issue, it would appear as though the encoder/timing strip in your PIXMA MG5750 is dirty or smudged and would need to be cleaned.  To clean the encoder/timing strip, please follow the steps outlined in the following Knowledgebase Article available from Canon's web site:

 

https://support.usa.canon.com/kb/index?page=content&id=ART164632

 

After cleaning, please attempt to print again.

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New Contributor
Posts: 2
Registered: ‎07-11-2019

Re: Canon MG5750

Thank you, I will try that in the morning and let you know how I get on 

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