09-17-2020 07:34 AM
I used hot and cold water in turns to clean the heads, so the expanding and shrinking air is breaking up any clots, but obviouls it should not be too hot - now I got two print heads with this exact problem! I am afraid this is a total loss...
09-25-2020 12:55 PM
hi, You can switch your printer to use only the color black cartridge instead of the large black cartridge. This is a work around but pages print slower. I think you can purchase a new print head but that fairly expensive not sure it is worth it, not sure it will fix it either. Or purchase a new printer with the new expensive ink. We are printing using the black color cartridge for now since we do not print that much.