08-26-2017 09:23 AM
My canon printer MG5650 is double printing text when using the Pigment Ink. If I force it to use the Dye Ink (i.e. Photo Mode) the printout is sharp so surely it cannot be the Encoder (timing) Strip otherwise all printing would be the same whatever ink is used. Can anyone tell / suggest what could be causing the problem?
Note, other Canon printers have suffered the same problem but also when people answer they always point to the Encoder Strip being dirty, usually caused by a paper jam.
see http://community.usa.canon.com/t5/Printer-Multifunction-Support/HELP-PLEASE-blurry-BLACK-text-printi... - note the person reporting the problem specically mentions the black ink.
https://superuser.com/questions/1130333/text-is-not-printed-neatly-by-my-printer-how-to-repair-it - this post shows exacly the issue I have and only shows the double printing with the pigment ink and not the dye ink.
08-26-2017 10:06 AM
Based on what you described, it does seem to point to the encoder strip. Click HERE for details.
If you continue to have difficulties, please contact our support group using the following link:
08-26-2017 02:22 PM
01-27-2018 09:27 AM - edited 01-27-2018 09:28 AM
I've same problem: any suggestion from Canon support?
Today I've replaced the PGI cartridge, but no news.
I'm thinking to come back to Epson...
05-03-2018 01:24 PM
Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.
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02-12-2019 01:47 PM
I have the same problem. It is only the black printing head wich give troubles.
Canon said it is the cleaning strip. That is not possible. The line with the grid wil be printed in one strike so than al the grid lines must be doubled. The middel is the worst and at each end it is printing correct.
I expected an answer from canon