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New Contributor
Posts: 2
Registered: ‎05-25-2017

Canon MG 2520 - Scanner Black line Image

[ Edited ]

Hello to all Canon friends,

 

I have an issue with my Canon MG 2520. I black strip/line is appearing when I scan a document. 

 

I have attached an image so you can see better.

 

I have searched many post similar to this issue but none have worked to find the solution.

(Cleaning/Hard Reset)

 

Thank you beforehand for your help and time in helping me resolve this issue.

 

Scanned Image with Black line

 

Product Expert
Posts: 1,989
Registered: ‎10-17-2012

Re: Canon MG 2520 - Scanner Black line Image

Hello,

 

Do you experience the same issue when making a photocopy directly from the unit as well as when trying to scan?

 

Should you need more immediate assistance, please contact a Canon technical support representative at one of the methods provided here. A representative will be happy to assist you free of charge.

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎05-25-2017

Re: Canon MG 2520 - Scanner Black line Image

Yes, the line appears on both whenphotocopy and scan.

 

What can I do to fix it?

Product Expert
Posts: 1,973
Registered: ‎07-28-2014

Re: Canon MG 2520 - Scanner Black line Image

Hi MyMG2520,

 

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
New Contributor
Posts: 2
Registered: ‎03-06-2019

Re: Canon MG 2520 - Scanner Black line Image

Hello I have the same issue , When printing everything is fine but when scanning or photocoping I get a thick solid black line approx 1/2 inch down the side of the doc . I have cleaned , I have factory reset , I have updated firmware , but still the same . you can see the black line on the scan preview and it doesn't matter if you move the paper to a different spot on the scanning bed or it you completly cover the scan bed with multipul sheets of paper . the settings are set to A4 for an A4 sheet , I can send you a photo of the printer preview lcd screen with line on it , if you need it . ty 

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